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FAQs

FAQs


WHAT IS YOUR ORDER PROCESS?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after one business day. Email the customer service team at support@sylphinashop.com if further assistance is required at any point.

 

MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?

 Sometimes orders are delayed due to customs hold-ups. Please also reach out to our customer service team at support@sylphinashop.com and we will provide you with an update.

HOW LONG WILL IT TAKE FOR MY ORDER TO GET TO ME?

Within the USA shipping can take about 5-25 days business days to arrive. Shipping to other countries can take between 10 - 35 business days to arrive. Please be patient with international orders as they will inevitably take longer to get to you, please allow 15 – 35 days before you inform our customer service team of a missing order.

DO I HAVE TO PAY COSTUME AND/OR IMPORT TAXES?

SYLPHINA Shop cannot be held responsible for any customs charges or delays made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept PayPal, Visa, MasterCard ,Maestro, Discover, American Express .

IS IT SAFE TO SHOP ON YOUR SITE?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access Sylphina uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

WHAT COUNTRIES DO YOU SHIP TO?

We ship to 39 Country;Argentina, Australia, Austria, Belgium, Brazil,  Canada, Czech Republic, Denmark, Estonia, Finland, France,  Germany, Greece, Hungary, Iceland,India, Indonesia, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Russian Federation,Singapore, Slovakia, Slovenia, Spain,Sweden, Switzerland, Thailand, United Kingdom, United States,United States Minor Outlying Islands, Vietnam .

However, if you do live in another country and you want one of our products please contact us and we will try our best to ship it to you!

HOW MUCH IS THE SHIPPING COST?

The shipping is always completely free!  

WHAT TO DO IF I FACE ANY OTHER PROBLEMS?

Contact us and we will process the problem quickly, give us the chance to serve you well, your happiness is our priority and satisfaction, thanks so much for your understanding and cooperation.