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Shipping

 Shipping Destinations

SYLPHINA offers worldwide shipping by partnering with the local post in your country to complete deliveries. 

Countries we ship to :

  Argentina, Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada,Croatia, Czech Republic, Denmark, Estonia, Finland, France,  Germany, Greece, Hong Kong, Hungary, Iceland,India, Indonesia, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Russian Federation,Singapore, Slovakia, Slovenia, Spain,Sweden, Switzerland, Thailand, United Kingdom, United States, United States Minor Outlying Islands, Vietnam

 Processing Time

Order processing time is about 2-5 business days before shipments. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

Cancellation Policy:  Orders cannot be canceled after they have been placed.

  Estimated Standard Shipping time for each country 

*Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or customs processing delays.   Sometimes delays may occur depending on mailing volume and customs at postal offices.

Destination

Est. Delivery

Australia

10-20 business days

Austria

15-30 business days

Belgium

15-30 business days

Canada

10-20 business days

Czech Republic

15-30 business days

Denmark

15-30 business days

Estonia

15-30 business days

Finland

15-30 business days

France

10-20 business days

Germany

10-20 business days

Greece

15-30 business days

Hungary

15-30 business days

Iceland

10-20 business days

Ireland

10-20 business days

Italy

10-20 business days

Latvia

15-30 business days

Lithuania

15-30 business days

Luxembourg

15-30 business days

Netherlands

10-20 business days

Norway

10-20 business days

Poland

10-20 business days

Portugal

10-20 business days

Russia

10-20 business days

Slovakia

15-30 business days

Slovenia

15-30 business days

Spain

10-20 business days

Sweden

10-20 business days

Switzerland

10-20 business days

United Kingdom

10-20 business days

United States

7-15 business days

India 15-30 business days
Thailand

15-30 business days

Singapore

10-20 business days

Indonesia

15-30 business days

Mexico 

15-30 business days


Where are your items shipped from?

Orders are shipped from our fulfillment centers in the Asia Pacific. (Hong Kong, Singapore, Malaysia, and China). As our items are stored in several fulfillment centers, your order may be shipped in separate packages so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

How do I track my order status? 

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.

Remark: The tracking information will become available 3-10 days after parcel dispatch

 Important

Incorrect  Shipping Information

SYLPHINA is not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at checkout.  We will attempt to do anything within our power to assist in every situation - we are here to help you. H owever please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. SYLPHINA reserves the right to charge a re-shipment fee.
If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information within 24 hours. 
Email:  support.sylphinashop.com   
With the subject: URGENT SHIPPING ADDRESS ERROR

Delivery Information

SYLPHINA  are not responsible for lost or stolen packages or packages delayed in transit.

Parcel Lost on the way - In the event that a package never reaches you after 60 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.

If you did not pick up your package within 14 days and the package got returned, we will not refund your order.

Usually, the post office will send a pickup notice to your address for a large package which they can't deliver or if you missed the delivery. After 14 waiting days, if your package is returned by the post office, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom.

If we did receive your return package, we will send you an email including a link for you to pay for the re-shipping fee and arrange to ship out the parcel again as soon as possible.

  

 Taxes, Customs and Import Duties

SYLPHINA is not responsible and has no control on customs inspections or sudden changes in strict custom. These circumstances may, unfortunately, delay the shipping time of your order. Any customs, import duties, fees, taxes and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).

As customs policies vary between countries, please contact your local customs office for further inform